When you send an enquiry, we receive the name, contact details, business information and message you choose to give us. We use them to reply, talk about a possible project and keep a record of that conversation. We don’t add you to a marketing list.
The form sends your details over HTTPS to our own server on Cloudflare. They’re saved in our private Cloudflare database and emailed to our inbox through our email delivery provider, Resend. A Cloudflare Turnstile check runs on the form to stop spam.
We aim to delete enquiries that don’t lead to work after 12 months, unless there’s a reason to keep them longer. Some of these services may process data outside the UK.
Cloudflare hosts this site and processes technical information, such as IP addresses and request logs, to serve and protect it.
Non-essential cookies are only used if you choose “Accept”. We then use Google Analytics to understand which pages people visit and whether an enquiry was sent, and Microsoft Clarity to see how people use our pages, such as where they click and scroll. These tools may set cookies and process this information outside the UK. We never send your name, email or message to Google Analytics. Nothing loads until you choose “Accept”, and you can change your mind at any time with “Cookie settings” at the bottom of our homepage. Google’s privacy information and Microsoft’s privacy statement explain how they handle data.
You can ask to see, correct or delete the information we hold about you, and you can object to or ask us to limit some uses. Get in touch through the enquiry form or by post. You can also complain to the Information Commissioner’s Office.
Widcombe Heating, Northline and Harlow and Vane are made-up businesses we built to show our work. They aren’t real heating companies, and no bookings are made through them. Some images on them are AI-generated and don’t show real staff or customers.
The Spark Creative is a trading name of Justirie Limited, company number 14012194, registered in England and Wales. Registered office: 80 Cottrell Road, Bristol, England, BS5 6TN. To get in touch, use the enquiry form.